The data controller for personal data collected on lyoracreation.fr is Lyora Création (SAS), whose registered office is located at 37 avenue de Verdun, 94000 Créteil, France. For any question about your data: contact@lyoracreation.fr.
We only collect the data necessary for the following purposes:
| Data | Purpose | Legal basis |
|---|---|---|
| Identity, address, email, phone | Processing and tracking orders, delivery, customer service | Performance of the contract |
| Personalization text, gift message | Fulfilling the order | Performance of the contract |
| Payment data | Payment processing (handled by our providers, not stored by us) | Performance of the contract |
| Email (newsletter) | Sending news and offers | Consent |
| Browsing data | Website operation and audience measurement. We also run an internal, cookie-free audience measurement: a non-reversible technical identifier, recalculated daily from your IP address (never stored in clear text) and your browser, is used to build aggregated, anonymous traffic statistics that are never shared or cross-referenced and cannot identify you. | Consent (cookies) / legitimate interest (anonymous internal measurement) |
Your data is shared with Lyora Création and the subcontractors acting on its behalf, in particular: the payment provider Stripe / Klarna, the carriers (Colissimo, Chronopost), the email tool Brevo, and the website host. These providers only use your data within the scope of the services they perform. Your data is never sold.
Data related to orders is kept for as long as needed to manage the business relationship and meet legal obligations (in particular accounting). Newsletter-related data is kept until consent is withdrawn (unsubscribing). Data from our internal audience measurement is kept for a maximum of 13 months, then automatically deleted.
In accordance with the GDPR and French data protection law, you have the following rights over your data:
To exercise these rights, write to us at contact@lyoracreation.fr. You may also file a complaint with the CNIL (cnil.fr), the French data protection authority.
Lyora Création implements appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure. Payments are secure and no banking data is stored on our servers.
The use of cookies and the collection of your consent are detailed in our Cookie Policy.