How can we help you?

Each creation is prepared with care by Lyora: allow 2 to 10 business days (making + delivery). During the holiday season we bring in extra hands to speed things up and make sure your order reaches you before the holiday. For an urgent order, contact us before ordering and we'll tell you what is possible. See all our delivery options & lead times.

Yes. Enter a different delivery address and add a gift message: no price appears in the parcel. Your gift arrives ready to be given.

You receive an email at every stage of your order's preparation. From your customer account you can see the status of each order at a glance, and find your tracking number as soon as it ships.

Yes, pickup is possible by appointment in Créteil. Choose this option when you order, then we agree on a time slot together and give you the exact address. Find all the details on our Shipping & returns page.

Turn on the “Personalization” option on the product page, then enter a first name, a family name or two first names, in French or in Hebrew. Any surcharge is shown before you add to cart. Please check the spelling carefully: the text is reproduced exactly as you write it. Everything about personalization.

The lettering finish (gold or silver) is chosen by us so that it matches the product harmoniously. There is nothing for you to select: we make sure the whole piece stays elegant and consistent.

Personalized items can be neither returned nor exchanged, except in case of a defect or an error on our part. That's why we ask you to check your text carefully before confirming.

The detailed contents are listed on each product page, under “This product includes”. You'll find the precise list of the items included.

Dimensions are given on each product page, under “Dimensions & weight”. If any information is missing, write to us: we'll be happy to answer.

Acrylic trays do not require tevilah. However, items meant for the meal such as the kiddush cup and the knife must be immersed in the mikveh before use, according to tradition. If in doubt, please ask your rabbi.

Yes: payment is 100% secure (bank card, Apple Pay, Google Pay) and you can pay in 3 interest-free installments with Klarna. Lyora Création does not store any bank details.